Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 infohusnelaila@gmail.com
If your return is accepted, we will provide:
- A return shipping label
- Instructions on how and where to send your package
⚠️ Items sent back without requesting a return first will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is:
- Defective
- Damaged
- Incorrect
Contact us immediately so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you’re unsure about your item, feel free to contact us before purchasing.
Exchanges
The fastest way to get a different item is to:
- Return the original item
- Once approved, place a new order separately
Refunds
Once we receive and inspect your return, we will notify you about the approval status.
If approved:
- Your refund will be processed to your original payment method within 10 business days
Please note:
- Banks or credit card providers may take additional time to process the refund
- If more than 15 business days have passed since approval, contact us at infohusnelaila@gmail.com